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What
is hosting? |
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Hosting means that you found a home for
your Web site on our Web servers, which are stored in a secure,
climate controlled environment and are connected to the Internet
via high speed data lines.
We can also help you register your Domain Name, which becomes
your unique Web address. Having your own Domain Name suggests
you have your own Web space, and since email can be addressed
to your domain (e.g. www.yourname.com), you will not have
to announce a new email address if you change Internet providers.
For more details write to us at domains@primusinfocom.net
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What web
server platform and operating system (OS) does Primus
Host use? |
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Our hosting services are provided using Microsoft's
Internet Information Server 5.0 (IIS 5.0) Web server running
on the Windows 2000 Advanced Server operating system. And we
provide Apache (Ver 1.3.27) web server running on Free BSD with
full Linux 2.x compatibility server Operating system. |
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What is
the typical Primus Host’s server configuration?
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Primus Host’s minimum server configurations
are IBM Powered dual Intel Pentium III machines with Ultra wide
SCSI HDD configured with hardware RAID 5 support and dual NIC
cards. We use only name brand, high quality components, Copper
(not aluminum) CPU Heat sinks, Certified Memory. This ensures
a high level of reliability on the server hardware. Connected
to 10/100 Ethernet ports. |
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What type
of website hosting services does Primus Host offer? |
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Primus Host provides hosting services specifically
tailored to allow you to quickly get your personal, professional,
or small business site on the Internet quickly and at a affordable
cost . Our Windows hosting services provide comprehensive website,
media, and commerce capabilities. You may use your own unique
domain name (www.yourname.com) or host using a URL provided
by us. Our shared hosting environment gives you the benefits
of ease of use, convenience, high performance servers, and high
bandwidth connectivity that can seamlessly grow with your needs. |
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How long
does it take to get my account activated? |
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Under normal circumstances your account gets
activated with in 30 minutes of the time, the request is received.
But in any case accounts are activated within 24 hours. |
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How do
you handle customer support? |
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WE provide 24*7* 365 ¼ days Email
support and we request all support issues to be submitted via
e-mail. Telephonic/Chat support is available Monday through
Saturday from 09:30 AM to 8:00 PM (IST). For Support related
issues Please mail us at support@primusinfocom.net |
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How long
does it take to get my questions answered? |
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Most support issues are answered within 3
hours. In the event that your request will take longer, you
will at least be notified within 12 hours. |
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What kind
of Database solutions does Primus Host provide? |
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Primus Host supports MS-SQL (7.0/2000), MySQL,
and MS Access and it can be easily setup and managed using the
database administration tool in the Control Panel. |
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Do you
provide ASP, ASP.NET, PHP, PERL, Microsoft Front page
2002 support? |
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Yes, our servers supports the above mentioned
application languages / programmes. |
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How do
I transfer files to my Web site ? |
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Files can be transferred to the Web server
via File Transport Protocol (FTP). If you have a PPP Internet
account and need FTP software, you can download a program for
either the PC or Mac from various sites. We recommend Cute FTP
for Windows-based systems. We provide 24/7 FTP support for all
our accounts. You can even use FrontPage; all accounts come
with FrontPage extensions installed. If you did not ask to have
the FrontPage extensions installed on your account when you
opened your account, please contact our support department at
support@primusinfocom.net
and we will be happy to install them for you. It’s FREE!
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What are
Primus Name Server Addresses? |
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Primary Server Hostname
ns1.primusinfocom.net
Primary Server IP Address
207.106.22.82
Secondary Server Hostname
ns2.primusinfocom.net
Secondary Server IP Address
207.106.22.83 |
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Do you
provide control panel to manage web site features? |
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YES, we provide every web site control panel.
You can access your web site control panel at -
http://www.domainname.com:2000/
User Name: FTP login name
Password: FTP password
Domain:
domain.com
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How do
I use the control panel? |
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Please click
here for complete manual. |
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How to
access Web Based Email? |
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You can access web based e-mail at - http://www.domainname.com:2000/
User Name: login name (eg - postmaster)
Password: email password
Domain:
yourdomain.com
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How to
configure POP3 email accounts in Outlook Express? |
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Please click
here for tutorial |
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How can
I check my web site statistics (Web Traffic)? |
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You can find your web site statistics at
- http://www.domainname.com/stats
Hope these FAQ’s will help you in solving some basic
queries. Please contact
us for any further information and clarification you may
need. |
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©2002-2007 Primus Infocom.
All Rights Reserved. |
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